Skip to main content Disable scrolling animations
Faculty of Applied Science & Technology

Computer Systems Technician – Information Technology Infrastructure and Services

Play a critical role in today's IT industry.

This program was formerly known as Information Technologies Support Services.

For the Winter 2021 semester, this program will be delivered entirely through remote learning. View delivery modes for all programs.


Creative, innovative learning is at the core of all Sheridan’s courses. Here are the courses you’ll take in this program.

Semester 1    
SYST19866 Operating Systems Technologies (A+ Certification – Prep) 3
APPL10302 Web Design 3
COMM13729 The Art of Technical Communication 3
APPL10016 Productivity Software using MS Word (Expert Level) 3
APPL19014 The Spreadsheet Power User Using MS Excel (Expert Level) 3
  General Education Course (Mandated) 3
Total   18
Semester 2    
INFO29760 Hardware Troubleshooting and Maintenance (A+ Certification Prep) 4
TELE13167 Introduction to Data Communications and Networking 3
APPL10604 Call Tracking and Management 3
COMM10074 Customer Service Skills 3
DBAS11890 Database Management Using MS Access 3
COWT10022 Cooperative Education Forum 1
  General Education Course (Open) 3
Total   20
COWT19999 Co-op Work Term (optional) 7
Semester 3    
TELE33324 Data Network Design and Configuration – Routers and Switches 3
APPL20984 Help Desk Management 3
DBAS20199 SQL and Database Management 3
SYST13416 Linux/Unix Operating Systems 3
SYST23551 Windows Server Administration 3
INFO20172 IT Project Management using PMP 3
Total   18
COWT20799 Co-op Work Term (optional) 7
Semester 4    
INFO24178 Computer and Network Security 3
BUSM19753 Entrepreneurship 3
SYST16023 MS PowerShell Scripting 4
SYST28043 Web Technologies 3
INFO16178 Training the IT Trainer 3
SYST28296 Systems Administration Linux/UNIX 3
  General Education Course (Open) 3
Total   22

Note: Courses and prerequisites are subject to change. Please contact your faculty office to obtain your program map.

Helpful Links:

Course Outline Search

General Education Courses

Degree Breadth Courses