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Pilon School of Business

Business Analysis and Process Management

Gain in-demand skills to help employers improve operational efficiency.

Learning Outcomes

  • Develop new or improved innovative business processes from gap analysis through process design in support of a company's strategic objectives in a socially responsible manner.
  • Develop business models that support a company's strategic objectives.
  • Articulate the interdependence between financial and operational metrics used in value chain analysis to key decision makers.
  • Appraise the impact on financial and operational performance of specific business processes/models.
  • Evaluate the opportunities for business process and supply chain improvement based on current best practices across industries, as well as new breakthrough thinking.
  • Analyze the key business processes that drive the value chain of an organization throughout the entire product life cycle.
  • Articulate the impact of proposed changes to all major stakeholders and levels of the organization.
  • Evaluate current global business issues and their impact on various enterprises.
  • Identify the steps required to manage change in a practical and achievable fashion.
  • Interact effectively and professionally, using influencing, communication and consultative skills across all levels and functions of businesses, in a customer-centric and ethical manner.
  • Integrate appropriate information and other technologies, both existing and emerging, in developing business processes and business models.
  • Deliver a project in a timely manner using project management tools and techniques.
  • Work effectively on team projects and research assignments respecting the diversity to all team members.